本书聚焦于信息时代工作场所(大学校园)学生与老师之间的学术请求电子邮件开展问卷调查，收集真实可靠的语料，综合关系管理和关系操作等话语礼貌理论研究的最新进展，构建一个可以分析和评估话语在各个层面的关系管理策略的理论和应用框架。
朱武汉，江苏兴化人，英国谢菲尔德大学哲学博士（英语语言学方向），浙江外国语学院副教授。研究方向为语用学、应用语言学等。在国际和国内外语类重要学术期刊发表论文十余篇，参编教材及翻译作品三部，完成多项学术课题研究，目前独立主持浙江省哲社课题、省教改课题以及中国博士后面上资助课题各一项。
List of Tables
List of Figures
Abbreviations
序一
序二
前言
Chapter 1 Introduction
1．1 Motivations and General Introduction of the Study
1．1．1 Theoretical motivations
1．1．2 Empirical and practical motivations
1．1．3 Summary and intended research contributions
1．2 Research Aims and Research Questions
1．3 Organization of the Book
Chapter 2 Literature Review and the Theoretical Framework for the Study
2．1 Cultural Dimensions
2．1．1 Defining ' culture'
2．1．2 Cross-cultural pragmatics
2．1．3 Intercultural communication and interlanguage pragmatics
2．1．4 British and Chinese culture and social relations （teacher-student ）
2．1．5 Summary
2．2 Politeness Theories
2．2．1 Defining politeness
2．2．2 Traditional politeness theories
2．2．2．1 Maxim-/Rule-based view on politeness
2．2．2．2 Face-management view on politeness
2．2．2．3 Summary： Critical thinking on the traditional work
2．2．3 Discursive approach to politeness
2．2．3．1 Rapport-management view on politeness
2．2．3．2 Relational work view on politeness： Locher and Watts
2．2．3．3 Summary
2．2．4 Synthesizing politeness theories for the current study
2．2．4．1 Rethinking the criticism of discursive politeness theories
2．2．4．2 A comparison between the theory of Spencer-Oatey and that of Locher and Watts
2．2．4．3 Conclusion： Incorporating Spencer-Oatey's and Locher and Watts' theories into the current study
2．2．5 Summary
2．3 The Guiding Theoretical Framework for the Study
2．4 Summary
Chapter 3 Empirical Research Context
3．1 Research on Requests
3．1．1 Requests and politeness
3．1．2 Empirical studies on requests
3．1．3 Summary and implications for the present study
3．2 Request Emails
3．2．1 Studies on email communication
3．2．2 Request emails from students to university instructors——previous studies
3．2．3 Implications and inadequacies in the empirical studies
3．2．4 Summary
……
Chapter 4 Methodology
Chapter 5 Results
Chapter 5 Relational Work： A Discursive Perspective on Linguistic Behaviour
Chapter 7 Discussion
Chapter 8 Conclusion
References
Appendixes
1 Questionnaire （The English version）
2 Questionnaire （The Chinese version for Chinese students in Britain）
3 Questionnaire （The Chinese version for Chinese students in China）
4 Sample Emails from the CS discourse community
$ Sample Emails from the ES discourse community
6 Sample Emails from the CES discourse community
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