目录
章 危机、危机管理与城市危机管理·················································· 1
节危机与危机管理··································································· 1
第二节公共危机管理与城市危机管理·················································· 3
第三节城市危机的特点··································································· 5
第四节城市危机的分类··································································10
本章课程思政设计·····································································17
第二章 我国公共危机管理体系的历史沿革与发展·····································18
节新中国成立初期至改革开放前：公共危机管理体系初创期··············18
第二节改革开放后至2003 年非典危机：公共危机管理体系恢复发展期·······20
第三节2003 年非典危机至2018 年前：公共危机管理一案三制建设期···20
第四节2018 年机构改革后：公共危机管理体系全面整合发展期················24
本章课程思政设计·····································································24
第三章我国城市危机管理体制·····························································26
节我国城市危机管理体制·························································26
第二节我国城市危机管理体制的问题与困境········································29
第三节完善城市危机管理体制的策略建议···········································32
本章课程思政设计·····································································37
第四章 城市危机管理流程···································································40
节 危机预防与应急准备····························································40
第二节 危机监测与预警··································································45
第三节 危机应急处置与救援····························································46
第四节 危机善后恢复与重建····························································55
本章课程思政设计·····································································59
第五章 自然灾害危机管理···································································61
节自然灾害概述·····································································61
第二节自然灾害的特点··································································66
第三节自然灾害应急处置与救援·······················································67
第四节案例分析：舟曲特大泥石流灾害应急处置与救援··························71
第五节日本预防和应对地震的经验与启示···········································75
本章课程思政设计·····································································82
第六章 事故灾难危机管理···································································84
节事故灾难概述·····································································84
第二节事故灾难预防与治理····························································87
第三节事故灾难应急处置与救援·······················································90
第四节案例分析：重庆市开县12·23井喷事故应急处置与救援···········91
本章课程思政设计··································································· 103
第七章 突发公共卫生事件危机管理····················································· 105
节突发公共卫生事件概述······················································· 105
第二节突发公共卫生事件医学管理措施············································ 108
第三节突发公共卫生事件应急处置与救援········································· 111
第四节案例分析：2013 年惠州市人感染H7N9 型禽流感应急处置与救援··· 115
本章课程思政设计··································································· 118
第八章 社会安全事件危机管理··························································· 119
节社会安全事件概述····························································· 119
第二节社会安全事件管理····························································· 123
第三节社会安全事件的应急处置与救援············································ 126
第四节案例分析：南京市江宁区汤山镇特大投毒案应急处置与救援········· 131
本章课程思政设计··································································· 139
第九章 网络舆情危机管理································································· 141
节网络舆情危机引发因素······················································· 141
第二节网络舆情危机管理误区······················································· 145
第三节网络舆情危机管理原则······················································· 150
第四节网络舆情危机管理技巧与艺术··············································· 161
第五节网络舆情危机管理策略与方法··············································· 167
本章课程思政设计··································································· 202
第十章 城市危机管理前沿研究··························································· 204
节城市危机治理··································································· 204
第二节风险管理········································································· 207
第三节跨区域危机管理································································ 209
第四节突发公共卫生事件合作治理机制与策略：以新冠疫情为例············ 211
本章课程思政设计··································································· 217
参考文献························································································· 219
后记···························································································· 221
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